Refund and Returns Policy

Thanks for shopping at The eBike battery Store
If you are not entirely satisfied with your purchase, we’re here to help. Please contact us first via phone/email/contact form to discuss faulty goods or refunds.

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Faulty Goods
All our batteries come with a 12 month guarantee. If your battery is faulty please return it to us for checking, repair or replacement.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Our returns address is published on our contact page.